CS - Growth Foundations Training (CS PGP - Complete)

Growth Foundations Training


Description

Subscribe today to get started with your Customer Success Professional Growth Program!

GROWTH FOUNDATIONS TRAINING
Your professional growth program begins by completing this Growth Foundations Training course! Complete each group of modules and then attend a live, instructor-led event where we will review each section in detail. After you have completed all 3 sections you can take an optional test to achieve your initial Customer Success Professional certification.

After you complete all sections of this course you will be given access to all of the remaining courses, toolkits, and other resources in your program Track.


** You must enable 3rd party cookies to view the course. This course is best viewed on a desktop or tablet**

Content
  • Getting Started!
  • Section 1 - Recommended for Month 1
  • 1. Becoming a successful Customer Success Manager
  • 2. Shifting the conversation with your customers
  • 3. Accelerating business value creation by focusing on adoption
  • Growth Foundations Training - Section 1 ILT Session
  • Section 2 - Recommended for Month 2
  • 4. Understanding why your customers are not achieving success
  • 5. Establishing a strategic relationship with your customers
  • 6. Driving commitment to success through a structured process
  • Growth Foundations Training - Section 2 ILT Session
  • Section 3 - Recommended for Month 3
  • 7. Planning for a successful launch with key “before Go Live” actions
  • 8. Accelerating time to first value with Key “at Go Live” actions
  • 9. Accelerating business outcomes with key “post Go Live” actions
  • 10. Amplifying your customers’ success by aligning your organization
  • Growth Foundations Training - Section 3 ILT Session
  • Bonus!
  • Building tools, collateral, processes & playbooks for better customer engagement
  • Please Complete the Survey
  • Post Training Survey
Completion rules
  • You must complete the units "1. Becoming a successful Customer Success Manager, 2. Shifting the conversation with your customers, 3. Accelerating business value creation by focusing on adoption, 4. Understanding why your customers are not achieving success, 5. Establishing a strategic relationship with your customers, 6. Driving commitment to success through a structured process, 7. Planning for a successful launch with key “before Go Live” actions, 8. Accelerating time to first value with Key “at Go Live” actions, 9. Accelerating business outcomes with key “post Go Live” actions, 10. Amplifying your customers’ success by aligning your organization"